Privacy Policy
Last updated: February 2026
Information We Collect
When you submit our contact form, we collect the information you provide, including your name, email address, company name, phone number (if provided), number of employees, industry, and any message you include.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiry
- Schedule and conduct your free security assessment
- Provide information about our services
- Improve our website and services
SMS/Text Message Communications
If you opt in to receive SMS notifications from NetWatchAI, we collect your mobile phone number for the purpose of sending security alerts, one-time verification codes, and service notifications related to your monitored network.
Your phone number is used solely for delivering NetWatchAI service notifications. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency varies based on your alert configuration and network activity; customers typically receive 2-10 messages per month. Message and data rates may apply. SMS messages are transmitted through our messaging provider, Twilio, and are subject to Twilio's Privacy Policy.
You may opt out of SMS communications at any time by replying STOP to any message or by disabling SMS notifications in your NetWatchAI account settings. For help, reply HELP to any message or contact us at support@nwsoc.ai.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Your data is stored securely and is only accessible to authorized personnel.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential. Text messaging originator opt-in data and consent are excluded from this sharing entirely — your mobile number and SMS consent are never shared with third parties or affiliates for any marketing or promotional purpose, and are disclosed only to our messaging provider (Twilio) for the sole purpose of delivering the messages you requested.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy, please contact us through our website contact form.